Frequently asked questions
How are itineraries built?
Each itinerary is hand-built by a curator who has been there. The system enforces structure, validates POIs and computes day-wise costs.
What does "unlock" do?
Unlocking gives you the full day-by-day with timings, costs, providers and bookable links — accessible from your dashboard, on web or installed PWA.
Can I share with my travel partner?
Yes. Each unlocked trip generates a protected share link you can send to your group, optionally PIN-protected.
Do you offer refunds?
Itineraries are digital products. Once unlocked they cannot be refunded. Reach out to support if a verified POI is closed and we will swap it.
How do POI health checks work?
A weekly job materialises every place in the database, checks against our sources, and unpublishes any trip with permanently closed POIs while we sort it out.
Is offline access supported?
Yes — install Itinerary Store as a web app on your phone for offline access to unlocked trips.